LancerLoadout

Refund & Cancellation Policy

Effective date: [EFFECTIVE_DATE] · Last updated: [EFFECTIVE_DATE]

1. Overview

This policy covers Pro subscriptions and credit packs. How your refund is processed depends on which payment rail you used: purchases in India are processed by Razorpay (we are the merchant); international purchases are processed by Lemon Squeezy as Merchant of Record. In both cases, requests come to us first at [SUPPORT_EMAIL] and we handle them — you never need to fight a payment company.

2. Cancelling a Subscription

  • You can cancel your Pro subscription at any time. Manage subscription in your billing settings opens the Lemon Squeezy customer portal, where you can cancel, update your card, and download invoices. You can also simply email [SUPPORT_EMAIL] and we will cancel it for you.
  • Cancellation stops future renewals. You keep Pro access until the end of the billing period you already paid for; we do not remove access early.
  • No further charges occur after cancellation. Partial billing periods are not refunded pro-rata, except as provided below or where required by law.

3. Refunds

  • First subscription purchase: if LancerLoadout is not what you expected, email us within 14 days of your first payment for a full refund — no interrogation.
  • Renewal charges: if a renewal goes through that you did not intend, email us within 7 days of the renewal charge and we will refund it in full.
  • Annual plans: the same 14-day window applies to a first annual purchase; after that window, we can refund the unused portion at our reasonable discretion in genuine hardship or service-failure cases.
  • Duplicate or erroneous charges: refunded in full, always. Include the transaction reference if you have it.
  • Service failure: if a paid feature was materially unavailable for an extended period due to a fault on our side, contact us — we will make it right with a refund or credits, at your preference.

4. Credit Packs

  • An entirely unused credit pack is refundable within 14 days of purchase.
  • Once any credits from a pack are spent, the pack is non-refundable, but remaining credits never expire and stay usable on your account.
  • If a credited action fails on our side (for example, a report fails to generate), the credits are restored to your balance automatically or on request — you are never charged for nothing.
  • Credits have no cash value outside this policy and are non-transferable.

5. How to Request a Refund

Email [SUPPORT_EMAIL] from your account email with the word “Refund” in the subject. We acknowledge within 48 hours and decide within 3 business days. Approved refunds are processed as follows:

  • Razorpay (India): refunds are initiated immediately on approval and are credited back to your original payment method within 5–7 business days, per standard Razorpay processing.
  • Lemon Squeezy (international): refunds are issued through Lemon Squeezy to your original payment method and typically appear within 5–10 business days depending on your bank.

6. EU and UK Consumers

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal for digital services. By purchasing and requesting immediate access, you agree that the service begins right away and acknowledge that the statutory withdrawal right lapses once the service has been fully performed. In practice our 14-day first-purchase refund window meets or exceeds this right. International transactions are with Lemon Squeezy as Merchant of Record, and nothing here limits rights you hold against them under law.

7. Chargebacks

Please contact us before initiating a chargeback with your bank — we resolve almost everything faster than a dispute process, usually within days. Chargebacks filed on legitimate charges without contacting us may result in account suspension while the dispute is investigated.

8. The Free Plan

The free plan involves no payment and therefore no refunds. Free limits reset monthly as described on the Pricing page.

9. Changes and Contact

We may update this policy prospectively; the version at the time of your purchase applies to that purchase. Questions: [SUPPORT_EMAIL].